This policy applies to personal information we hold about individuals, sole traders and partnerships. It does not apply to information we hold about companies and other organizations.
Dyno Rod, Crowley Services Ltd and Crowley Services Dublin Ltd are Franchisees of Crowley Services Ireland Ltd (CSI). CSI and its subsidiary companies believe it is important to protect your privacy, and so we are committed to giving you a personalized service that meets your needs in a way that also protects that privacy. This policy explains how we may collect information about you and then use it to meet your needs. It also explains some of the security measures we take to protect your privacy and tells you certain things we will not do. You should read this policy in conjunction with the Website Terms and Conditions.
When we first obtain personal information from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products. You can normally do this contacting us at a freepost address. You may change your mind at any time by contacting us at the address below.
1. Collecting Information
We may collect personal information about you from a number of sources, including the following:
From you when you agree to take a service or product from us, in which case this may include your contact details, how you will pay for the product or service and your bank details/credit card details.
From you when you contact us with an enquiry or in response to a communication from us, in which case this may tell us something about how you use our services.
From documents that are available to the public, such as the electoral register.
Please note that some of the personal information we hold about you may be ‘sensitive personal data’
Information you provide or we hold about you (whether or not under our contract (or contracts) with you) may be used by us or our agents and Franchisees to:
identify you when you contact us;
help run, and contact you about the improved running of, any accounts, services and products we have provided before, or provide now or in the future;
carry out marketing analysis and customer profiling (including with transactional information) and create statistical and testing information;
contact you) about products and services offered by us and selected partners. if you DO NOT wish to hear about such products and services from us please write to us at 11 York Road, Ringsend, Dublin 4.
1.2 We may allow other people and organizations to use information we hold about you:
to provide services you have asked for;
as part of the process of selling one or more of our businesses;
if we have been asked to provide information for legal or regulatory purposes; or
as part of current or future legal proceedings.
1.5 Dyno Rod may monitor and record communications (including phone conversations and e-mails) for quality assurance and compliance
1.6 If you give us information on behalf of someone else, you confirm that you have given them the information set out in this clause, and that they have not objected to their personal information being used in the way described in this clause.
What is a Cookie
A cookie is a small piece of data or message that is sent from an organisation’s web server to your web browser and is then stored on your hard drive. Cookies can’t read data off your hard drive or cookie files created by other sites, and do not damage your system.
However, you can reset your browser so as to refuse any cookie or to alert you to when a cookie is being sent. Web browsers allow you to control cookies stored on your hard drive through the web browser settings. To find out more about cookies, including what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org.
Cookies used by the Dyno-Rod website:
These cookies are used to monitor the performance of our site. We use the information to help us improve the site. The cookies collect information in an anonymous form, including the number of visits to our site, where visitors have come from to the site and the pages they visited.
Also called a transient cookie, a cookie that is erased when the user closes the Web browser. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from the user’s computer. They typically will store information in the form of a session identification that does not personally identify the user.
We have strict security measures to protect personal information. This includes following certain procedures and encrypting (encoding) data on our websites.
4. The Internet
4.1 If you communicate with us using the internet, we may occasionally e-mail you about our services and products. When you first give us personal information through our website, we will normally give you the opportunity to say whether you would prefer us not to contact you by e-mail. However, you can always send us an e-mail to firstname.lastname@example.org at any time if you change your mind.
4.2 Please remember that communications over the Internet, such as e-mails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorized access or loss of personal information that is beyond our control.
6. Further Information