I wanted to write to tell you how much I appreciate the work, service, and positive attitude we experienced when Dyno-Rod fixed our septic tank drainage problem in August 2020.
We moved into the home that we purchased in 2014, and within two years we had our first septic tank cleaning and all was fine.
About a year later (2017) we noticed that the tank was overflowing with water, and from what we were told, that was not a normal septic tank function.
Over the next three years, we contacted at least three different companies to come and investigate and repair the septic tank problem. All three companies came out to investigate, but not one of them followed up, made plans or repaired the problem.
Over these three years, the problem with the overflowing caused significant stress, as we feared that.the septic tank would back up into our home. And, as we went into lockdown in March 2020, all of us being at home 24/7 caused more overflow of the septic tank. Eventually, we realised we had to try again to get the septic tank repaired!
I contacted DynoRod and was connected with Eamon the first week of July 2020. He came out to visit us that same day, and gave a clear price quote as to what to expect in a job of this significance. Within 3 weeks the job was scheduled. I received at least two phone calls from Eamon to follow up and confirm start dates of the job.
The work started Wednesday August 12th and was finished Friday August 14th. The two guys who did the work were approachable, friendly, engaging and explained what they were doing every step of the way. All deliveries of equipment, rocks, etc. came as promised which kept the work on track. When they needed our assistance they were kind and open about their requests.
The guys did their level best to clean up the job when they were finished, which is not an easy matter when significant portions of your back garden are being dug up with heavy equipment. They stayed late Friday evening until the job was finished, and communicated with us to ensure that we were happy with the final result..
Eamon rang us the following Monday to ensure that the job had been completed to our satisfaction, and when I contacted the office to pay, Noelle was extremely friendly and kind.
I cannot recommend Dyno-Rod highly enough. From start to finish, we have been treated with respect, kindness and understanding. Everyone was incredibly professional and approachable.
We all moan too much when things go wrong, today was the opposite.
I called at 12:04, Darren from Edenderry was here at 12:50
No nonsense, found my drains (I didn’t even know where they were). Job done, tidied up gone.
Got my text, paid online.
Top notch, look after that man – that’s the kind of service where I will tell everyone about!
Thanks a million Gerry for all of your help earlier (Rods stuck in drain) Your expertise, courtesy and all round efficiency was just great ? Thanks again Gerry.
To whom it may concern,
Mrs Benton at the above address has just had to use your service. She is an 81 year old lady who lives on her own family in Navan and had a very unfortunate incident which caused her a lot of stress and worry both emotionally and financially. But since the first call to Dyno-Rod before I could get there received nothing but Compassion and Excellent Customer Service from you.
Its only to often companies get complaints but we feel the need to say a Huge Thank You to your call team Alan, initial driver Michael and the late in the evening driver Daragh the are a asset and great representatives of your service.
I hope this email finds you well and sent on to the relevant person.
I wanted to drop you a note to say thank you and to record my gratitude to
your engineer Simon who worked on the drains in my home in Dublin on Sunday last.
He is a credit to your organisation and went over and above the call of duty
by ensuring that the blockage was also cleared in neighbouring houses to
ensure that we wouldn’t have a recurrence of the issue. I appreciate that
you may expect this from all employees however I wanted to pass on my thanks
and my compliments.
I just wanted to let you know that I had one of your plumbers with me today in Limerick, Colm. He was absolutely brilliant. I’ve had two plumbers look at my toilet in my ensuite which hasn’t been working for over 6 months. One plumber told me he had to rip up my bathroom floor and maybe the floor in my bedroom but Colm assured me from the minute he met me that wasn’t going to happen. He rang me before he arrived to let me know he was on his way, he took his boots off at the door without me saying anything, he was brilliant with my 2 year old and when he couldn’t fix the problem yesterday because of the weather he promised me he would be back to me today. He rang me twice today to keep me updated on the time he would arrive so I wouldn’t be waiting around. I have never come across a trade person like him. He was clean, tidy and fixed the problem that 2 plumbers previously couldn’t do. He is a major asset to Dyno-Rod and if I ever have any drain problems again I’ll go straight to Dyno-Rod and ask for him. I’ve told family already about your services. Thanks Dyno-Rod.
To Whom it May Concern
I recently had the pleasure of engaging Ben O’Mahony of Dyno-Rod to look after drain issues for for a commercial tenant in Cork.
it was a huge relief to both myself and the tenant to have Dyno-Rod on the job. Their response was very prompt and the issues identified and resolved to the highest standard. They also provided us with comprehensive advised and assistance which will mean that the issues will be far less likely to come up in the future.
I would highly recommend Ben and Dyno-Rod for expert advice and getting drain problems solved quickly and thoroughly.
To whom it may concern,
I was delighted with the prompt service of your employees, George and John. They surveyed the problem, fixed the block and gave me great advice.
Thanks v much for such an excellent service
Kieran did an excellent job and I could not speak more highly of him and the Dyno-Rod Service.
I made the call at 5pm and didn’t expect the call until the next day but Kieran fixed the problem and was gone by 6pm!
Not often that I’d feel that a service is deserving of a follow up but I really am delighted with service from David this morning. We’ve had a drain blocking up and I keep putting it on the long finger. Rang Dyno-Rod last night expecting a call out sometime next week and was told someone would be out mid morning. 10.30 on Saturday phone rang. David said he be there in 10 minutes. Of all the trades I’ve had in the house over the last he he was by far the most polite, friendly and professional we’ve had. He even stopped to play wit our Harrydog on the way in!
Straight down to business, sorted out the blockage in less than twenty minutes, pulled out the left over builders rubble tat was causing it and sorted! He followed it up with a CCTV and I now finally know how our drains are laid out.
Service was 100% and David was simply fantastic.
29th June 2019
Just to say thank you to you and your staff for the excellent job done to our manhole. We looked at it over the weekend and were very pleased with the result. All your staff (especially Emmet) were a pleasure to deal with. I will be recommending Dyno-Rod for any similar work.
I would like to highly compliment all aspects of your service from first
call late last night to the helpline all the way to both the professional
and punctual follow up by your colleague Peter Byrne who actually did the
work of unblocking the drains. He is a credit to your company and please accept sincere thanks for a job
very well done by all concerned, I would have no hesitation in
I want to put on record the wonderful service and back-up I have received from you. In the course of fixing a blocked drain last Tuesday, the toilet was irreparably damaged. Your serviceman took responsibility for the damage and reassured me that it would be addressed promptly. Which it was, much to my surprise, the very next day, A new toilet was installed and the damage repaired. Your employees Andy and Cristy provided efficient and courteous service at all times. Well done Dyno-Rod and many thanks.
Your engineer Kevin Sheedy cleared a blocked pipe at my house this morning.
He did a great job, and I wanted to email you to compliment him on a job well done.
He called ahead, and he arrived on time. He was polite and professional, and he went above and beyond. He is a credit to Dyno-rod.
All the best,
To whom it may concern,
My name is David and I’m just sending a short email to say a huge thank you to your team and in particular Peter Byrne who attended to a blockage in my home last night.
I am sure that only too often you receive complaints via email and in saying that I wish to convey my thanks for the service provided.
It is not easy to allow a complete stranger to come in and take over your home, but Peter did so in a professional, efficient and most importantly, clean manner.
My home is newly renovated from top to bottom so I was quite worried with all the machinery being brought in and pipes hitting off the white walls.
Peter attended to the drains as best he could and after almost 1 hour of work he cleared the blockage – I am so grateful to him for doing this. He cleaned up after himself and apart from the expected smell, the house was left in the same condition as he found it.
Please pass on my regards to him for a job well done.
I would say that unfortunately I hope that this is a service that I will never need again (the nature of the job) but because of Peter I would definitely recommend your company to friends or to anyone who asks.
Your technician Brian came to assess a problem with a smelly shower drain. He quickly figured out a likely cause but was careful to rule out more serious problems. He recommended a simple fix which worked and solved a problem that 2 other people were unable to fix. He was prompt, professional and good natured. I would have no hesitation in Recommending Dyno Rod on the basis of the excellent service provided by your representative.
Thank you all so much, drains are now sorted & back to normal. Excellent, professional service. Would not hesitate for a min to call you again & would recommend you without hesitation.
Brian and John are a credit to the company, they were professional, efficient and friendly. They had no problem answering any questions I had. I hope their employers take these comments on board at review time!
I recently had DynoRod call to a renovation job I am carrying out in Castletownbere, the service they provided on the day was excellent. More important that anything else was the two service engineers who carried out the service, Brien and John. They carried out a thorough survey of the site and nothing was a problem for them in regards to clearing drains and identifying the essential repair works that will need to be carried out.
I recently had a drain emergency on Sunday 10th December. The engineer (ANDREW) who picked up my job was a gentleman and I just felt I’d drop you a note. He was a really nice bloke and took the time to answer my questions and describe the problem while still being efficient and getting it all sorted very quickly. Guys like this are not only professional and courteous but they are ambassadors for the brand and I couldn’t be happier to recommend or use Dynorod again based on the service I received today from Andrew. Top job. thank you very much.
Please pass on to Manager / Owner.
David and Andy attended a blocked toilet for me today in Camden Street.
It turned out to be quite a complex job, which both operatives handled with efficiency and professionalism.
I would like to pass on my compliments to Dyno-Rod for an excellent job. On a side note, both Gentlemen were polite and incredibly informative about each step of the process, which was much appreciated.
Please ensure they are informed of this feedback.
Dear Sir or Madam,
We have just had David from your company out with us here solving a problem with the drains at the back of our house. I am emailing to note how positive our experience has been, particularly with David, who was on-time, efficient and very engaging. David identified and solved the problem quickly and showed us exactly how it happened.
Also, your payment method is very smart and takes the hassle out of having cash available.
All told we are very appreciative of the service provided, especially on a Saturday afternoon.
My husband contacted your company last night to report a blockage of our drain and today one of your guys called out to sort out the problem. I did not get his name but I wanted to say how impressed I was with how diligent and conscientious he was at resolving the problem. He came to the house very promptly, identified the issue and was able to clear the blockage in excellent time. He ensured the job was done correctly and attended in detail, to cleaning up afterwards and also going that extra mile by taking apart the drainpipe, taking out the stones that had caught up there and putting it back in place. I would have no hesitation in using your services again and will spread the word about how professional and efficient the service was given by your employee. Customer service is so important for business and from someone who works with customers, I feel it important to thank and acknowledge when you receive an excellent service. Again well done.
Thank you to Sebastian for the work he did last Sunday night. He was so helpful and polite and I was very impressed with the work.
We have used recently the services of Dyno-Rod and I found their service was absolutely top class. The business owners were very personable, they came to solve an issue for us and were professional in their approach, reasonably priced and I have no hesitation in recommending them for any work.
We have used Dyno-Rod for the last 10 years and they have always been extremely efficient, reliable and good value for money.
The problem that our blocked drains posed to Dynorod was both a challenging and complex one to say the least. The original pipes and drainage system external to our house are greater than 100 years old, comprised of porcelain. The drains were embedded with tree roots and various other debris.
We called Dynorod on a Bank Holiday when we were first alerted to the issue and had a representative with us within the hour, the responsiveness and professionalism of the entire team were second to none. We were presented with a cost-effective solution that permanently resolved the issue and brought our drainage systems up to current standard requirements. This was achieved in a very timely manner, the team worked through inclement conditions to ensure that our household was minimally impacted.
I would highly recommend Dynorod for a holistic approach from root cause identification to resolution of issue. Fantastic service and professional team who went beyond all expectations.
Sam Crowley of Dyno-Rod clearly knows his stuff! He was able to explain every aspect of what he was doing to check every inch of pipework under the house using specialist equipment and a solid understanding of what needed to be looked at. In fact, he explained what seemed to be very technical to my 4-year old son who found it fascinating of course, especially when he got to see the underneath of the house pipes on CCTV.
Dyno-Rod are a highly professional company, with pride in their business and customer service is paramount to them. I have been very impressed with their handling of both the job itself and us as a family and would have no hesitation in recommending Dyno-Rod to any business or domestic challenge related to drain, pipes, sewers, grease traps or septic tanks. Dyno-Rod quickly identified the issue and has been able to provide a solution to us that will enable the challenges we have been having with the drainage to disappear.
We were entitled to feel a little self-satisfied on the Saturday night of the June Bank Holiday weekend at our holiday home in Schull. The builders had finished the extension; the landscapers had done a wonderful job in creating a ‘mature’ garden in under a week and the first of our 30 odd guests had arrived for the celebration party.
6.30 PM, right on schedule, apron on, I was starting up the barbeque when one of the guests spotted waste backing up in the drainage system, right in the centre of our new patio area! Disaster! We had planned everything for months and this was supposed to be a celebration with family and friends.
I tried the builder, unsuccessfully and then rang Dyno-Rod. I explained my problem, was quoted a price and at 8.45 PM, just about 2 hours after discovery, my problem was solved (concrete had blocked a manhole during the renovations and blocked the drains).
We discovered a problem with our sewerage drain and rang your number yesterday afternoon. The man who answered our call said that someone would be with us within the hour. Twenty minutes later there was a call to our door. This friendly man came in, inspected the problem and told us what he proposed doing. He proceded in doing the job. He freed the blockage, swept and hosed down the surrounding area and was gone within 20 minutes. I would like to have our satisfaction recorded. The speed friendliness and professionalism in which the job was carried out was praiseworthy.
I just want express my thanks for all of the great work that Barry and the crew did at The Sweepstakes following the flood. They are all very pleasant and professional and are a credit to Dyno-Rod.
We are the largest Hotel Chain in Dublin with 11 Hotels and the Largest in the country with 27 Hotels. Because of the outstanding work and professional behaviour that was shown by your staff, I will have no hesitation in recommending your company to other GMs within my company.
Please pass on my thanks to your staff for a job well done.
Called to compliment Alan Roche on a job well done who he said was extremely efficient. He added that he was extremely happy with Alan’s work.
Called to say that he was delighted with the response time of 12 minutes to attend an overflowing blockage.
Your engineer called yesterday to clear blockage from the waste water drain, He was very efficient and arrived promptly, and cleared the blockage.