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I wanted to write to tell you how much I appreciate the work, service, and positive attitude we experienced when Dyno-Rod fixed our septic tank drainage problem in August 2020.

We moved into the home that we purchased in 2014, and within two years we had our first septic tank cleaning and all was fine.

About a year later (2017) we noticed that the tank was overflowing with water, and from what we were told, that was not a normal septic tank function.

Over the next three years, we contacted at least three different companies to come and investigate and repair the septic tank problem.  All three companies came out to investigate, but not one of them followed up, made plans or repaired the problem.

Over these three years, the problem with the overflowing caused significant stress, as we feared that.the septic tank would back up into our home.  And, as we went into lockdown in March 2020, all of us being at home 24/7 caused more overflow of the septic tank.  Eventually, we realised we had to try again to get the septic tank repaired!

I contacted DynoRod and was connected with Eamon the first week of July 2020.  He came out to visit us that same day, and gave a clear price quote as to what to expect in a job of this significance.  Within 3 weeks the job was scheduled.  I received at least two phone calls from Eamon to follow up and confirm start dates of the job.

The work started Wednesday August 12th and was finished Friday August 14th.  The two guys who did the work were approachable, friendly, engaging and explained what they were doing every step of the way.  All deliveries of equipment, rocks, etc. came as promised which kept the work on track.  When they needed our assistance they were kind and open about their requests.

The guys did their level best to clean up the job when they were finished,  which is not an easy matter when significant portions of your back garden are being dug up with heavy equipment.  They stayed late Friday evening until the job was finished, and communicated with us to ensure that we were happy with the final result..

Eamon rang us the following Monday to ensure that the job had been completed to our satisfaction, and when I contacted the office to pay, Noelle was extremely friendly and kind.

I cannot recommend Dyno-Rod highly enough.  From start to finish, we have been treated with respect, kindness and understanding.  Everyone was incredibly professional and approachable.

We all moan too much when things go wrong, today was the opposite.

I called at 12:04, Darren from Edenderry was here at 12:50

No nonsense, found my drains (I didn’t even know where they were). Job done, tidied up gone.

Got my text, paid online.

Top notch, look after that man – that’s the kind of service where I will tell everyone about!

Thanks a million Gerry for all of your help earlier (Rods stuck in drain) Your expertise, courtesy and all round efficiency was just great ? Thanks again Gerry.

To whom it may concern,

Mrs Benton at the above address has just had to use your service. She is an 81 year old lady who lives on her own family in Navan and had a very unfortunate incident  which caused her a lot of stress and worry both emotionally and financially. But since the first call to Dyno-Rod before I could get there received nothing but Compassion and Excellent Customer Service from you.

Its only to often companies get complaints but we feel the need to say a Huge Thank You to your call team Alan, initial driver Michael and the late in the evening driver  Daragh the are a asset and great representatives of your service.

I hope  this email finds you well and sent on to the relevant person.

12/12/19